Question 1

How quickly can an engineer get to my site?

Accepted Answer

Every engineer in your area is asked at once, nearest first. The first to accept is on their way, and you see their name, their compliance pack and when they will get to you. You can track them to your gate.

Question 2

What does a callout cost?

Accepted Answer

A minimum callout charge covers the first hours on site, then it is by the hour. Parts and mileage are on top. You see the exact price for your site on screen before you press the button.

Question 3

Are the engineers vetted?

Accepted Answer

Yes. Right to work, public liability insurance and their qualifications are all checked before anyone gets your work.

Question 4

Is there a retainer or monthly fee?

Accepted Answer

No. You only pay for the callouts you use.

Question 5

Can my night shift call an engineer out?

Accepted Answer

Yes. You decide who can call out and up to what limit. Over the limit, an approver is asked.

Line 3 is down.
It's 2am.
Nobody's there to help.

On duty or off duty.
Your call.

Line 3 is down.It's 2am.Nobody's there to help.

On duty or off duty.Your call.

Line 3 is down.
It's 2am.
Nobody's there to help.

On duty or off duty.
Your call.