Line 3 is down.
It's 2am.
Nobody's there to help.

SiteSOS is an emergency breakdown service. Maintenance engineers on call 24/7, 365 days a year. Call one out from your phone. See who is coming and what it costs before you say yes.

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Sound familiar?

Production rings you at 3am. A line is down and you've got no one to call. Do you get out of bed, or can it wait till morning?

The contractor you'd normally trust is on days tomorrow, or on holiday, or two hours up the motorway.

Someone finally turns up at 10am. The line has been down six hours. Then the invoice lands, and it makes your eyes water.

One engineer is on holiday. The other rings in sick two hours before the shift. Your usual contractor is away too.

What happens on the night

Cross-dock conveyor AMachine has stopped
  1. 02:14
    Called outTom on nights, from a phone
  2. 02:16
    Hannah accepted4.5 miles away, due 02:39
  3. 02:38
    At your gateSecurity already knew who to expect
  4. 04:05
    FixedReport sent, timesheet ready to approve
Quoted before you confirmedMinimum callout charge, then by the hour
  1. Call it outPress the button, or scan the label on the machine. Your operations team and night shift can do it, within limits you set.
  2. Every engineer in your area is asked at onceThe first to accept is on their way. You see their name, their full compliance pack and when they will get to you. Track them to your gate.
  3. Fixed, reported, approvedYou get a full report of what they found and fixed, with photos. Approve the timesheet from your phone. The invoice is done for you.

What a breakdown costs

£5,100what one hour of downtime costs a UK or Irish business, on average. From about £1,700 to £7,500, by size.1
20 hoursa week, on average, spent sorting out breakdowns nobody planned for1
69%of plants have an unplanned breakdown at least once a month2
11%of yearly sales lost to unplanned downtime by the world's 500 biggest companies3
Waiting 6 hours costs you£30,000
A callout with us starts from plus VAT and parts

The nearest engineers are asked the moment you press the button, any hour. Your figures, our minimum callout charge.

Sources: 1 RS with the Institution of Mechanical Engineers, Industry in Motion maintenance engineering report, 2023 (more than 1,200 engineers asked, almost 700 of them in the UK and Ireland). 2 ABB, Value of Reliability survey, 2023 (Sapio Research, 3,215 plant maintenance decision makers worldwide). 3 Siemens, The True Cost of Downtime 2024 (181 people asked, scaled up to the world's 500 biggest companies). Figures correct at the time of writing, October 2026.

What it costs, before you press the button

Loading guide prices

What you get

Vetted engineers

Right to work, £5m public liability and their tickets. We check them all before anyone gets your work.

Nearest first

Engineers are asked by distance, so you get the one who can be with you soonest.

24/7, 365 days a year

Nights, weekends and bank holidays. Out of hours, your site can call out up to a limit you set.

Limits you control

You decide who can call out, and up to how much. Over the limit, an approver is asked.

Track them to the gate

Where they are, when they will get to you, and a name and code for security.

No retainer

No monthly fee. You only pay for the callouts you use.

More than breakdowns

Ongoing shift cover

Holidays, sickness, parental leave, or a long gap to fill. Book days, nights or 4 on 4 off. The same vetted engineers, at hourly rates you see first.

Permanent engineers

Hiring? Post the job and the right engineers hear about it. Go from shortlist to start date in the same app.

Get engineers on call

Tell us about your site. We call you back and get you set up, usually the same day.

  • No retainer and no monthly fee
  • You choose who can call out, and the limits
  • Labels for your machines, posted to you
We use this to call you about SiteSOS, nothing else.

Are you an engineer?

Breakdowns and shift cover near you, paid by the job. Turn down anything, any time. It never counts against you.

Join as an engineer